Refund and Returns Policy

At Seth Winery, we guarantee the authenticity and quality of every bottle we sell. However, we understand that issues can occasionally happen during transit.

1. Eligibility for Returns

Due to the consumable nature of our products, we strictly cannot accept returns or exchanges for bottles that have been opened, unsealed, or chilled, or simply because you did not care for the taste of the wine/spirit.

You are eligible for a return, replacement, or refund if:

• The product arrives broken, leaking, or damaged.
• You received the wrong item.
• The wine is “corked” (suffers from cork taint/spoilage).

2. How to Report an Issue

• Damaged/Wrong Items: You must notify us within 24 hours of delivery. Please email [email protected] with your order number and clear photographs of the damaged or incorrect bottle in its original packaging.
• Corked Wine: If you discover a wine is spoiled upon opening, re-cork the bottle leaving the remaining wine inside and contact us within 48 hours. We may arrange to retrieve the bottle for quality control testing with our suppliers.

3. The Refund Process

Once your claim is reviewed and approved:

• We will offer you the choice of a replacement bottle (shipped at no extra cost to you) or a full refund.
• Refunds will be processed back to your original method of payment via Paystack. Please allow 3 to 5 business days for your bank to reflect the credited amount.