You can contact us 24/7 +234 800 300-1353

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FAQ

Ordering & Payments

Yes. You must be at least 18 years of age to purchase alcohol in Nigeria. By placing an order, you confirm you are of legal drinking age.
We offer secure and flexible payment options through Paystack. You can pay using your debit/credit cards, direct bank transfers, and other supported methods. All transactions are protected by industry-standard SSL encryption.

Once you complete checkout, you will receive an order confirmation email with your receipt and order number. You can also view your order history at any time by logging into your My Account page.

Shipping & Delivery

We have a robust nationwide delivery network. To ensure fast and reliable service, we utilize our own dedicated Seth Winery fleet for local Lagos deliveries, and we partner with premium logistics aggregators like Terminal Africa for nationwide shipping.
No. Because we ship alcoholic beverages, deliveries cannot be left unattended. A person of legal drinking age (18+) must be present to sign for the package and provide a valid ID if requested.

We treat every bottle with the respect it deserves. Each item is individually wrapped and placed in reinforced, discreet boxes to ensure your order arrives intact, whether it’s traveling across Lagos or across the country.

Absolutely. Once dispatched, you will receive a tracking number. You can use the Track Order link at the top of our website to monitor your delivery’s progress through our logistics partners.

Products & Authenticity

At Seth Winery, we guarantee authenticity in every bottle. We source directly from trusted distributors and vineyards, and our inventory is stored in a temperature-controlled facility to preserve the quality and integrity of every beverage.
No, we are Nigeria’s premier celebration destination! While fine wine is our foundation, our curated portfolio includes international Whiskies and Vodkas, local Bitters, crisp Beers, Energy Drinks, and Soft Drinks.

Corporate Services & Events

Yes, we offer comprehensive Corporate & Event Services. Whether you are planning a wedding, a corporate gala, or a private party, we provide bulk ordering, direct venue delivery, and elegant gift packaging tailored to your theme.

We do. Our expert team is available to help you build the perfect drink menu. We offer personalized recommendations to match your food menu, guest list, and budget.

Returns & Customer Support

If your order arrives broken, leaking, or incorrect, please notify us within 24 hours of delivery. Email [email protected] with your order number and clear photographs of the item in its original packaging, and we will arrange a replacement or full refund.

Due to the consumable nature of our products, we strictly cannot accept returns for bottles that have been opened, unsealed, or chilled. However, if you open a bottle of wine and believe it is “corked” (spoiled), please re-cork it with the wine inside and contact us within 48 hours for assistance.

Our support team is always ready to help you.

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